Terms & Conditions

Please Read the terms and conditions carefully before making payment of the invoice as payment made means that you have read , understood and agreed to the below mentioned terms and conditions and give full consent to Tomcare Curative Technologies Pvt. Ltd. to start working on your requirement.

Warranty:

All our customized software solutions carry support and service for one year. Warranty and support can further be extended before expiry after paying $999 per year for a maximum of 5 year.
No hardware parts shall be covered under warranty from Tomcare Curative Technologies Pvt. Ltd. , they already carry manufacturer’s warranty.
please revert to respective documents of equipment’s.
Changes in schematics are always possible as it is a customized solution and changes are always part of customization.
Any attempt to change the schematics or the design of the equipment shall void the warranty.
Any third party access to the system shall void the warranty.

General:

A permanent account manager shall be appointed for 24*7*365 support except national holidays in india.
No access to the proprietary software solution shall be given.
All codes and software programmings are intellectual property of Tomcare Curative Technologies Pvt. Ltd.. All the schematics are designed as per your instructions and requirements and Tomcare Curative Technologies Pvt. Ltd. cannot be hold accountable for it.

Billing & Payment:

We require full payment in advance and full co-operation too.
Tomcare Curative Technologies Pvt. Ltd. does not charge on recurring basis and any payment made by the customer is final unless upgrade of services have been ordered.

Refund & cancellations:

No refund shall be processed once the product has been installed and tested by the customer although we welcome any suggestion for improvement.
As the product is on made to order basis hence we can’t process any cancellation, Only support is continuation of service and as it is a complex and proprietary product we can’t give the codes of the product which makes it impossible for other companies or third parties to provide support, any cancellation of support means other company will have to write the codes from beginning which will make the current product unusable apart from hardware and hence we can’t offer any cancellation services, thanks for understanding.

Indemnity:

You Indemnify Tomcare Curative Technologies Pvt. Ltd. from any legal obligation arising from the product which has been customized as per your request and specifications.
You indemnify Tomcare Curative Technologies Pvt. Ltd. that the place where the product is being installed is your and you have the full authority to request such a product and share relevant information requested by Tomcare Curative Technologies Pvt. Ltd.
You indemnify that you have been apprised by Tomcare Curative Technologies Pvt. Ltd. about the risk and assessment on installing the product and you have fully understood and agreed to it.
You indemnify that you have been apprised by Tomcare Curative Technologies Pvt. Ltd. about A Tomcare Curative Technologies Pvt. Ltd. Enterprise loss of privacy and its extent and you give your consent.
You Indemnify that you have been apprised by Tomcare Curative Technologies Pvt. Ltd. about the storage of personal data by the artificial intelligence software for machine learning and improving its responses on the cloud infrastructure managed by third party based in united states.

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